About the companyENTEL
Entel, a telecommunications group operating in Chile and Peru, has positioned itself as one of the leading mobile operators in the Americas. Currently, it has more than seven million mobile phone subscribers. Entel in Peru holds first place in “Best Customer Experience” in Latin America according to Best Customer Experience (BCX). In 2018, it was also recognized as one of the most admired companies nationwide. Furthermore, it is the highest growth telecommunications company in Peru and the fifth worldwide.
About the project
Entel needed a digital tool that could easily and effectively resolve customer issues, tasks, and complaints regarding the services provided by its telecommunications workforce. This same app would also schedule the service visits of technicians to client homes.