About the company

Entel, a telecommunications group operating in Chile and Peru, has positioned itself as one of the leading mobile operators in the Americas. Currently, it has more than seven million mobile phone subscribers. Entel in Peru holds first place in “Best Customer Experience” in Latin America according to Best Customer Experience (BCX). In 2018, it was also recognized as one of the most admired companies nationwide. Furthermore, it is the highest growth telecommunications company in Peru and the fifth worldwide.

About the project

Entel needed a digital tool that could easily and effectively resolve customer issues, tasks, and complaints regarding the services provided by its telecommunications workforce. This same app would also schedule the service visits of technicians to client homes.

How we worked with the client

Infuy traveled to Entel’s offices in Santiago, Chile to conduct full discovery and requirements gathering for the project. We met with the client’s IT team, stakeholders, and other subject matter experts within their organization. Working closely with the Entel team, we were able to define all phases and tasks required to meet their important business requirements. During the execution of the project, we used an agile methodology to make incremental deliveries of workable product that was validated by the final users during each sprint until the project was complete.

The Solution

We created a web tool that met all of Entel’s business requirements by using Amazon Web Services (AWS) for the architecture along with our many years of accumulated expertise working in Java. The web tool we developed allowed Entel take a hierarchal approach to tracking all prioritized issues and tasks within the responsible business units at the telecommunications company.